Frequently asked questions

There’s only one way to order help from us. It’s secure and confidential for you, so just follow the instructions:

1. Fill out the form: add any details you consider important to know about your assignment.
2. Check that you’ve selected everything right and proceed to payment.
3. Choose one of the options and complete the purchase.

Voila! Your order is placed on our website. Our experts are reviewing the details now, and one of them will start working on it soon.

After you’ve placed an order, you can check the status of your assignment right on your personal order page. It will show any status changes that appear. Also, you can request additional services for your order and pay for them right away.

The task size is necessary for our experts to get an idea of how large or complex your assignment is. Choose carefully from among the small, medium, large, and extra large options.

With your correct estimate, your request will go straight onto the to-do list of a proper specialist, and he or she will complete the task as you’ve requested. But if your estimation doesn’t match that of our expert, we’ll ask you to evaluate it once again, and will charge additionally.

To select the size of your assignment correctly, you should carefully read the descriptions and examples of the tasks in the order form. If things are still unclear, contact our support; they surely will help you to deal with the estimations.

We ask you to share some information with us to provide you with timely updates on your assignment. Your name, email, and phone number are the only bits of data we can ask for. This information is stored securely, and we don’t disclose it publicly.

The one obligatory means of contact we ask for is an email address, which is needed to register you on the website and deliver your assignment when it’s ready. Sharing your name and phone number is optional; we can simply contact you by email, if necessary.

However, sometimes emails arrive in the spam folder or just get buried in the inbox, leading you to miss them. To avoid getting into such a situation, please share your phone number with us so that we have at least one more way to inform you about important updates regarding your orders.

You can change the instructions you send us at any moment. But you have to know that critical changes in your demands will result in additional payment. If you send us new requirements before the expert has even started working–it’s totally fine, and we’ll charge nothing for it. But if the work has already started and your new requirements contradict the primary demands–we may recalculate the price of the task and charge you for the extra material (if there is any) and any other major features added.

To add new demands quickly, feel free to contact our customer support team. They will help you deal with any situation by looking for the best outcome for you, even if the expert has already done a part of your task.

It typically takes a few hours to assign a specialist to small- or medium-size tasks. In some cases, it may take a few days to find an expert for your large and extra large assignments. The selection of an expert is determined by a number of factors such as the discipline, the workload, and the technologies you’ve requested, so it may vary a lot. To avoid the rush, just place your order in advance, especially if it’s complicated.

If we don’t find anyone that suits your requirements (which may happen sometimes), we’ll refund you the whole sum of your order.

They are the core of our team. We hire tech-savvy experts who’re intimately familiar with the academic tasks any modern student might be assigned. Also, they are all fluent in English, even though our experts live in different countries of the world. We handpick each person; only around 9% of all candidates who want to work for us get hired. Thus, we provide you with the highest possible quality of the completed assignments. Feel free to contact us anytime if you have any questions to ask.

You can see all the updates on the personal order page, where all of your assignments are displayed. Don’t hesitate to contact your expert to find out how your task is going. If you have any suggestions or doubts concerning your tasks, you can ask our customer support assistant to take a look at the status of your assignments again. Also, check your email from time to time, as we send all the most important updates right to your inbox. Don’t miss any notifications to save more time for doing your assignments efficiently.

You can get your assignment by downloading it to any device after you confirm that it meets your requirements. After we send you a notification that your materials are ready, you can get access and review them before downloading. If you want to get any edits at this stage, you should inform our customer support team. Then you’ll be able to download your task after all revisions are completed.

Yes, your materials may be revised by our experts. We have a free revision policy that grants you the right to ask for free edits if you see that your primary requirements haven’t been fulfilled. If you want to expand or change your demands significantly, then we’ll edit your materials too, but we will need to charge you accordingly. Thus, you can get any number of editions and improve your task.

Our company provides each client with the right to get a refund in accordance with the money-back policy we offer. Thus, you can ask for a full or partial refund, and we’ll investigate your case. We try to find the best solution for every client, as we want you to have a positive experience in any situation. If a revision won’t be helpful in your situation, we will provide you with a refund.

Yes, we can. As we’re doing everything possible to keep our website a secure place for you to get help with your STEM tasks, you can feel comfortable with us. Also, our staff will never ask you any additional questions that are not related to your tasks. We never disclose the information you share with us publicly and are very careful with the data of our clients. Also, we only offer safe methods of payment on our website, so you can rely on whichever one is familiar to you to pay online.

We’re against any type of student cheating, as we’re providing materials for self-studying. We also cannot help you to pass any exams, as nobody is responsible for that except you. So it’s better to start preparing for your exams with our materials and not be afraid of anything; with our support, you’ll be able to deal with any tasks, as you’ll learn everything you need to know.

We’re not that kind of service. You can find a lot of cheap or even free STEM assignments that were previously used by thousands of students before you on the internet. We cannot offer you any such services, as we specialize in providing professional assistance and solving problems of unique topics. We don’t aim for any second-hand solutions, as our experts produce new materials for each student who addresses us. That’s why our price cannot be considered too cheap.

You can cancel your order by writing or calling the customer support service on our website. They will react to your request as soon as they can and stop the work of the expert, and then we’ll tell you how much we’ll be able to refund you. If you decide to cancel your order for any reason, you should tell us about it in the shortest terms, as the sooner you inform us, the bigger the sum of the refund you’ll get.

It’s a rare occurrence with our service, but it may happen. If you see that the deadline is extremely close or has passed and you still don’t have your completed materials, please contact our customer service as soon as possible. Check your inbox, even your spam folder; maybe a notification about the completion of your task is there. But if there’s nothing, we’ll find the reason for the delay and solve the problem quickly. If it’s totally our fault, you’ll get a refund and our sincere apologies.